At ISHQUA, we carefully check and pack every order before dispatch.
1. Unboxing Video is Mandatory
A continuous and clear unboxing video is mandatory for any return or exchange request. The video must clearly show the parcel from the time it is received until the product is fully unboxed.
2. Eligible for Return/Exchange
Returns or exchanges are accepted only if the product received is:
- Damaged
- Defective
- Incorrect product
Any issue must be reported within 24 hours of delivery along with the complete unboxing video.
3. No Refunds
We do not provide refunds.
For an approved damaged, defective, or incorrect product, we will provide an exchange/replacement only, subject to product availability.
4. Non-Returnable Reasons
We do not accept returns or exchanges for:
- Change of mind
- Colour preference
- Size or personal preference
- Products that have been worn, washed, used, or altered
5. Product Condition
For an approved exchange, the product must be unused, unworn, unwashed, and returned with its original packaging and tags intact.
6. How to Request an Exchange
Please contact us through our Contact Us page within 24 hours of delivery and provide your order details along with the complete unboxing video.
Important: Requests submitted after 24 hours of delivery or without a proper unboxing video may not be accepted.